Terms of service
Terms of Service
Last Updated: February 19, 2026
OVERVIEW
Welcome to Neolt Factory USA and Neolt Factory Americas! The terms “we,” “us,” and “our” refer to Neolt Factory USA and Neolt Factory Americas. Neolt Factory USA / Neolt Factory Americas operate this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a curated shopping experience (the “Services”).
For the United States region, CUTWORX USA (“CUTWORX”) also acts as a managing party for customer and prospect data in connection with operating, supporting, and servicing the Services and related sales and marketing activities. Where this Terms of Service references “we,” “us,” or “our” in connection with data handling, it includes Neolt Factory USA, Neolt Factory Americas, and CUTWORX USA as applicable.
Neolt Factory USA / Neolt Factory Americas are powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (the “Terms”) together with any policies referenced herein, describe your rights and responsibilities when you use the Services. Please read these Terms carefully because they include important information about your legal rights, warranty disclaimers, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy ([LINK]). If you do not agree, do not use the Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have given consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services (including browsing our online store or purchasing products or services), you may be asked to provide certain information such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide to Neolt Factory USA / Neolt Factory Americas is correct, current, and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 — OUR PRODUCTS
We have made every effort to display as accurately as possible the products and services in our online store. However, colors and appearance may vary depending on your device, settings, and configuration.
Neolt Factory USA / Neolt Factory Americas do not warrant that product appearance or quality will meet your expectations or match what is displayed in the online store.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. Neolt Factory USA / Neolt Factory Americas reserve the right to accept or decline any order for any reason. An order is not accepted until we confirm acceptance and successfully process payment.
Please review your order carefully before submitting. After an order is accepted, we may be unable to accommodate cancellation requests. If we do not accept, change, or cancel an order, we will attempt to notify you using the contact details you provided.
Purchases are subject to return or exchange solely in accordance with our Refund Policy ([LINK]).
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 — PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged is the price in effect when the order is placed and shown in your order confirmation. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
Prices in our online store may differ from prices offered elsewhere (including third-party retailers or physical locations). Promotions may be governed by separate terms; if there is a conflict, promotion terms will control.
You agree to provide current, complete, and accurate purchase and account information for all transactions and to promptly update account details as needed.
You represent and warrant that:
(i) your payment information is true, correct, and complete;
(ii) you are authorized to use the payment method;
(iii) charges will be honored by your provider; and
(iv) you will pay all charges incurred, including shipping/handling and applicable taxes.
SECTION 5 — SHIPPING AND DELIVERY
Neolt Factory USA / Neolt Factory Americas are not liable for shipping and delivery delays. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control.
Once products are transferred to the carrier, title and risk of loss pass to you.
SECTION 6 — INTELLECTUAL PROPERTY
The Services, including trademarks, brands, text, displays, images, graphics, reviews, video, audio, and the design and arrangement thereof, are owned by Neolt Factory USA / Neolt Factory Americas, our affiliates, or licensors and are protected by U.S. and international intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without prior written consent.
Neolt Factory USA / Neolt Factory Americas names, logos, product and service names, designs, and slogans are trademarks of Neolt Factory USA / Neolt Factory Americas or affiliates/licensors. Shopify’s name and trademarks are the property of Shopify. All other trademarks belong to their respective owners.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. You acknowledge and agree that access to such tools is provided “as is” and “as available” without warranties or endorsement. We have no liability arising from your use of optional third-party tools.
New features added in the future are also part of the Services and subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to third-party websites or platforms. We are not responsible for examining or evaluating content, accuracy, or policies of third parties. Accessing third-party sites is at your own risk.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
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Neolt Factory USA / Neolt Factory Americas are powered by Shopify, which enables us to provide the Services. However, any sales and purchases you make are made directly with Neolt Factory USA / Neolt Factory Americas.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Neolt Factory USA / Neolt Factory Americas, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from claims arising out of or related to your purchases and transactions with Neolt Factory USA / Neolt Factory Americas.
SECTION 10 — PRIVACY POLICY AND DATA MANAGEMENT (INCLUDING CUTWORX USA)
All personal information collected through the Services is subject to our Privacy Policy ([LINK]) and certain information may be subject to Shopify’s privacy practices.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
In addition, for the United States region, CUTWORX USA acts as a managing party for data associated with customer relationships, sales engagement, marketing communications, service coordination, and related business operations for Neolt Factory USA / Neolt Factory Americas. This may include receiving and using your information for purposes such as lead management, customer support, training coordination, fulfillment coordination, and regional relationship management, consistent with our Privacy Policy.
Review our Privacy Policy ([LINK]) for more details on how Neolt Factory USA, Neolt Factory Americas, CUTWORX USA, Shopify, and our partners may use your personal information.
SECTION 11 — FEEDBACK
If you submit ideas, suggestions, feedback, reviews, or other content (“Feedback”), you grant Neolt Factory USA / Neolt Factory Americas a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use.
You represent and warrant that: (i) you own or have rights to the Feedback; (ii) you have disclosed any incentives received; and (iii) Feedback complies with these Terms.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be errors or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct errors, update information, or cancel orders if information is inaccurate at any time without prior notice.
SECTION 13 — PROHIBITED USES
You may use the Services for lawful purposes only. You may not use the Services to violate laws, infringe intellectual property, harass or harm others, transmit malicious code, scrape content, spam, impersonate others, or interfere with security features.
We may suspend or terminate access at any time if we determine, in our sole discretion, that you violated these Terms.
SECTION 14 — TERMINATION
We may terminate this agreement or your access to the Services at any time without notice. You remain liable for amounts due up to and including the date of termination.
Provisions that by their nature should survive (including Intellectual Property, Feedback, Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will survive termination.
SECTION 15 — DISCLAIMER OF WARRANTIES
The Services and all products offered through the Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Neolt Factory USA / Neolt Factory Americas and our affiliates, partners, officers, employees, agents, contractors, service providers, licensors, and those of Shopify and its affiliates, will not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services.
SECTION 17 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Neolt Factory USA / Neolt Factory Americas, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims (including attorneys’ fees) arising out of your breach of these Terms, violation of law, or infringement of third-party rights.
SECTION 18 — SEVERABILITY
If any provision of these Terms is unlawful or unenforceable, the remaining provisions remain in full force and effect.
SECTION 19 — WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision is not a waiver. These Terms and referenced policies constitute the entire agreement between you and Neolt Factory USA / Neolt Factory Americas regarding the Services.
SECTION 20 — ASSIGNMENT
You may not assign these Terms without our written consent. We may assign these Terms without notice.
SECTION 21 — GOVERNING LAW (TEXAS / UNITED STATES)
These Terms and any separate agreements to provide Services will be governed by the laws of the State of Texas and applicable U.S. federal laws, without regard to conflict-of-law rules. You and Neolt Factory USA / Neolt Factory Americas consent to venue and personal jurisdiction in state and federal courts located in Dallas County, Texas (or the nearest appropriate venue to Irving, Texas), unless otherwise required by law.
SECTION 22 — HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 — CHANGES TO TERMS
We may update these Terms from time to time by posting changes on our website. It is your responsibility to review them periodically. Continued use of the Services after changes are posted constitutes acceptance.
SECTION 24 — CONTACT INFORMATION
Questions about these Terms should be sent to sales@neoltfactoryusa.com.
Neolt Factory USA / Neolt Factory Americas
8101 Tristar Drive, Suite 110
Irving, TX 75063, United States
Email: sales@neoltfactoryusa.com
Phone: [INSERT BUSINESS PHONE NUMBER]